FAQ

You can place your order quickly and securely directly from our website.
Simply select the product you want, add it to your cart, and follow the steps of the checkout process until payment is complete.

Yes. Once the purchase is complete, you will receive an email with your order confirmation and all the details.

If you need to make any changes to your order, we recommend contacting us as soon as possible.
We will try to help you as long as the order has not been processed or shipped.

We accept payments by credit or debit card and other secure payment methods available during the checkout process

Yes. All payments are processed through secure platforms with SSL encryption, ensuring the protection of your data at all times.

The estimated delivery time is between 5 and 8 business days, depending on the destination.
Each order is carefully prepared to offer you the best experience.

Shipping costs are calculated automatically during the checkout process before payment.
We offer free shipping on orders over €60.

Yes. All orders include a tracking number so you can check the status of your shipment at any time.

For hygiene and safety reasons, returns of cosmetic products are not accepted once delivered, unless the product arrived damaged, defective, or incorrect.

We work to ensure that all our products arrive in perfect condition and have not been previously tampered with.

If your order has arrived damaged, defective, or you have received an incorrect product, you can contact our customer service team within 48 hours of receiving the order.

You will need to provide:

• Order number
• Description of the problem
• Photos of the product

Our team will review the case and provide you with a solution as soon as possible.

Once the incident has been validated, the refund or replacement will be processed within 5 to 10 business days, depending on the payment method used.

It's not always mandatory, but having an account will allow you to manage your orders, addresses, and personal data more quickly.

If you have an account, you can modify your data from the profile or client area section.

You can write to us using the contact form or by email.

We respond to all inquiries within 24–48 business hours.